At UPH Apkatax Private Limited, we take pride in the services delivered by us and guarantee your satisfaction with our services and support. We constantly improve and strive to deliver the best accounting, financial or secretarial services through the internet. However, in case you are not satisfied with our services, please contact us immediately and we will correct the situation, provide a refund or offer credit that can be used for future Apkatax orders.

Not Satisfied? Let us know!

Welcome to Apkatax.in (a network of 50,000+ Professionals); we are glad to have you on board. We thank you that you have purchased our services/products from our website (www.Apkatax.in). Our focus is to achieve customer satisfaction. However, we have a standard operating procedure for processing the refund, which has outlined below – 

1. Refund at the choice of the client without any reason – 

• Refund by the purchaser – We will refund 100% of the amount received if you notify us within 4 hours of the purchase or payment via email to admin@apkatax.com. If you place a refund request after 4 hours from the payment, no refund will take place. 
• No refund shall be made once the order is assigned to the network of professionals (CA, CS, Lawyers, Engineers, Management Consultants, and Other Professionals).
• If you do not respond to the email/call/whatsapp for more than seven (7) days, then the order shall be deemed cancelled, and no refund will occur under any circumstances. 
• Refund is subject to approval from the consultant; therefore, in case any dispute arises between the client and consultant, then it will be considered an individual dispute between the client and consultant, and Apkatax will not be liable for it.
• You understand and undertake that before the purchase of services from our website, www.apkatax.in, you have completely understood the "applicable government fees, government compliance requirements, Documents required, and any other Document or facilities or infrastructure or land or commercial premises may be required to secure such license or registration or certification, or government approvals/ clearance". You have to furnish all the Documents and required information to obtain such license or registration or certification or government approvals/ clearance as requested by the network of professionals. In case you are unable to provide such information for a maximum period of 15 days, then the services you have availed from our website, apkatax.in will be deemed to be completed, and you will be required to pay the balance amount. In professional services, time has a cost hence every piece of advice or time spent during a call has a cost and time engagement. 

2. Refund in case our network of professionals is unable to deliver the services - 

• If the network of professionals cannot deliver the services due to a change in the law and you are not able to fulfill the revised regulatory norms of the government under such circumstances no refund shall be made.  under any ordinary case you have provided all Documents, necessary qualification, and facilities and still the network of professionals either does not have experience in providing the said services or denying to work on your assignment, then as an aggregator of the professionals, we may assign the same service order to the other professionals in our network. If none of the professionals can deliver the services in a cooling period of 30 days, you may request a refund via wiriting your request at admin@apkatax.com 
• Delay from the end of regulators/Government departments has been excluded from seeking refund requests. Any delay from the end of regulatory authorities shall not be considered a delay from the consultant's end. Consultant shall provide the right legal advice as and when required. 
• No refund request shall be entertained in case of rejection of the application by the government authorities due to any reason not in the control of professional. If the client wishes to re-apply after rejection by the government authorities, they will have to pay 70% of the professional fees and 100% of the government fees and any other travel/MSc fees as require to expenses for the purpose of delivering the assignment. if client agreed to this, professionals will require to create a fresh order after approval from the client. 
• You understand that government authorities may levy any penalty or fee on you for any reason; you shall bear all such penalties, and the consultant or Apkatax.in shall not be held responsible for any such action or imposition by the government authorities. 
• By purchasing services from our website, you undertake that you are not an agent, middleman, or un-registered Legal professional in any manner; you are aware that Apkatax.in is a legal platform solely designed for businesses or individuals who are seeking legal services. In case any service order is received from the middleman or unregistered professionals or professionals outside the Apkatax network, such orders shall be considered a violation of platform principles and under such circumstances order shall be marked as cancelled, and no refund shall take place. 
• Refunds shall not be entertained when Documents required for delivering the service order have been shared with you via email or whatsapp. 

Refund method

• We will refund you to the original mode from which we received the fees from you and shall not be refunded to any third party in any case. 
• The refund process is put into place after getting approval from the right consultant. Besides this, the timeline for a refund lies in the range of 30 to 60 working days. (Apkatax.in) 

Escalation matrix

Level 1: Email the designed professionals (CA/CS/other professionals) and keep cc'd to info@apkatax.com. This may take a week time to finalize the decision. 

Level 2 – If you are unhappy or satisfied with level 1, you may appeal to our nodal officer at admin@apkatax.com – This may take seven (7) working days to conclude. The decision of the nodal officer is final.

Other terms: 

1. Enquiry posted on our website (apkatax.in) 
2. You have made the payment online in the Bank Account as specified. We have received the payment.
3. A professional from our network based on the package selected by you shall be assigned within 30 minutes from the payment confirmation.
4. While making payment, we assume you know your service requirement and the Documents required for obtaining such registration, licenses, or approval. 
5. The Documents required by the professionals or government agencies shall be final, and you undertake to provide the same as and when required. 
6. Dispute Settlement – In case of a dispute among the parties, the New Delhi court shall have exclusive jurisdiction to solve disputes among the parties. 

Apkatax reserves the right to make amendments to the information provided on the website, at any time and without prior notice. Thus, we recommend you to review this information periodically for changes.

 

Penalty or Tax Payment

Apkatax and its employees play the role of a corporate service provider. While, it is our responsibility to prepare the necessary filings, it is the clients responsibility to ensure accuracy and correctness. Hence, Apkatax will not pay any penalties or taxes on behalf of its clients. Further, Apkatax is not responsible or liable for any other cost incurred by the client related to the completion of the service that is out of scope.

Factors Outside our Control

We cannot guarantee the results or outcome of your particular procedure. For instance, the government may reject a trademark application for legal reasons beyond the scope of Apkatax service. In some cases, a government backlog or problems with the government platforms (e.g. MCA website, Income Tax website, FSSAI website) can lead to long delays before your process is complete. Similarly, Apkatax does not guarantee the results or outcomes of the services rendered by our Associates on Nearest.Expert platform, who are not employed by Apkatax. Problems like these are beyond our control and are not covered by this guarantee or eligible for refund. Hence, delay in processing of your file by the Government cannot be a reason for refund.

Force Majeure

Apkatax shall not be considered in breach of its Satisfaction Guarantee policy or default under any terms of service, and shall not be liable to the Client for any cessation, interruption, or delay in the performance of its obligations by reason of earthquake, flood, fire, storm, lightning, drought, landslide, hurricane, cyclone, typhoon, tornado, natural disaster, act of God or the public enemy, epidemic, famine or plague, action of a court or public authority, change in law, explosion, war, terrorism, armed conflict, labor strike, lockout, boycott or similar event beyond our reasonable control, whether foreseen or unforeseen (each a "Force Majeure Event").